Ufinex's Comprehensive Refund and Cancellation Policy for Cryptocurrency Transactions

Policy Overview

Ufinex maintains a strict policy regarding refunds and cancellations of cryptocurrency transactions. Once an order is successfully fulfilled, the company does not entertain requests for refunds or cancellations under any circumstances. This policy is designed to ensure transparency, security, and compliance with applicable laws.

Order Fulfillment

When a user purchases cryptocurrency on the Ufinex platform, no refunds are possible once the order is fulfilled. Once a buy order is fully or partially matched, the purchased cryptocurrency is immediately transferred to the seller's account, and these transactions are irreversible.

Deposits and Withdrawals

Users have the option to withdraw money deposited into their Ufinex account, subject to withdrawal limits. Ufinex may retain or deduct amounts due to user actions and transfer or refund the remaining balance in compliance with applicable laws.

Purchase and Selling of Cryptocurrencies

Users can purchase any cryptocurrency using the currencies stated on the platform, and the respective amount in INR/BTC/USDT will be deducted from the user's wallet. Similarly, selling any cryptocurrency can be done using the currencies stated on the platform, and the respective amount will be credited to the user's wallet.

No Entitlement to Refund or Cancellation

Users will not be entitled to a refund or cancellation in the following circumstances:

  • The user fails to provide Ufinex with requested information or documents as per the terms of service.
  • Ufinex suspects the user of engaging in fraudulent or illegal activities, money laundering, terrorist financing, or breaching any laws in any jurisdiction.

Market and Legal Risks

Trading in cryptocurrencies on Ufinex is subject to market and legal risks. Prices on Ufinex may differ from prices on other exchanges, and Ufinex does not guarantee any returns. Users are advised to use Ufinex's services at their own risk.

Conclusion

Ufinex's refund and cancellation policy emphasize transparency, security, and compliance with applicable laws. Users are encouraged to carefully review and understand the policy before engaging in cryptocurrency transactions on the platform.