Law Enforcement Cooperation Guidelines

Introduction

Ufinex is committed to assisting law enforcement agencies by responding to their requests for information in a timely and efficient manner. These guidelines outline the process for law enforcement officials to engage with Ufinex when requesting customer information, ensuring that requests are handled securely and in compliance with applicable laws.

Law Enforcement Cooperation

Ufinex voluntarily cooperates with law enforcement requests from all jurisdictions, adhering to its terms of use, privacy policy, and relevant laws. To streamline the process, requests should be submitted through the Ufinex Information Request System at Ufinex Legal Requests.

Required Information

To expedite the review of information requests, international law enforcement officers are advised to include the following in their request documents:

• Name of the law enforcement authority and its country or administration.
• Proof of authority, including photo identification (e.g., police badge) and documentary evidence of authorization to request information.
• An official email address from a government domain.
• An official request in English, such as a subpoena, court order, warrant, or equivalent, duly signed or sealed.
• User identifier information, including name, email address, phone number (with country code), User ID, transaction hashes or address, or other relevant information to locate the user.
• All identifiers in a format that can be copied (e.g., copiable PDF, Word document, Excel file, or within the content of the email).
• Flow of funds information.
• Indication whether the request shall be disclosed to the relevant user.
• For Freezing Requests: Duration of freeze and notification to user.

Language Requirement

All documents and communication emails should be in English to facilitate the review process.

Conclusion

These guidelines ensure that Ufinex can efficiently process law enforcement requests while protecting the privacy and security of its users.